Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after your order is placed.
Processing times do not include weekends or public holidays. During busy periods, product launches, or holidays, processing may occasionally take slightly longer.
Delivery Times
United Kingdom
After your order has been processed and dispatched, delivery within the UK usually takes 4–8 business days.
International Orders
We ship worldwide. Delivery times outside the UK vary depending on the destination country, local postal services, customs procedures, and other factors.
International orders may take longer than UK orders to arrive. Any delivery timeframe provided for an international order is an estimate and cannot be guaranteed.
Processing time and delivery time are separate. For example, an order may take 1–3 business days to process before the delivery period begins.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email.
Please allow a short period for the tracking information to update after receiving your dispatch confirmation.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
PurrSwing is not responsible for delays caused by customs or for any customs charges applied to an order.
Delivery Delays
Although we aim to deliver orders within the stated timeframes, occasional delays may occur due to customs inspections, severe weather, public holidays, courier disruption, incorrect address information, or other circumstances outside our control.
Please contact us if your tracking information has not updated for an extended period or your order has not arrived within a reasonable timeframe.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
PurrSwing is not responsible for orders delayed, returned, or lost because an incorrect or incomplete address was provided.
Contact Us
For questions about your order or delivery, please contact us at: